Financial Center Leader: Client Experience & Growth

94-1687665 Bank of America, National Association; Oklahoma City (OK); On-site; USD 65,000 - 110,000; Full time

Job summary

Bank of America is seeking a financially center leader to manage daily operations and a team, fostering a client-centric and risk-aware culture. The role emphasizes coaching, talent development, and delivering strong business results to support client goals.

Ideal candidates will drive operational excellence, manage associates, and execute market initiatives while ensuring compliance with laws and internal guidelines.

Qualifications

• Minimum leadership experience demonstrated through coaching, training or team management.
• Demonstrates strong client focus and problem-solving abilities.
• Able to manage tasks, priorities and deadlines in a fast-paced environment.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing and retention.
• Manages business results through formal routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by leadership.
• Drives operational excellence by aligning employees with strategy.
• Manages priorities and ensures effective execution.

Skills

Leadership

Coaching

Client Service Management

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Inclusive Leadership

Prioritization

Problem Solving

Communication

Job description

Bank of America is seeking a financially center leader to manage daily operations and a team, fostering a client-centric and risk-aware culture. The role emphasizes coaching, talent development, and delivering strong business results to support client goals.

Ideal candidates will drive operational excellence, manage associates, and execute market initiatives while ensuring compliance with laws and internal guidelines.