Financial Center Leader: Elevate Client Experience

Bank of America; Washington (District of Columbia); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary incentive plan

Job summary

Bank of America seeks a dynamic leader to manage a financial center and its staff, promoting a client-centric and risk-aware culture. You will drive operational excellence, coach teams, and deliver strong business results while fostering an inclusive, high-performance environment.

The role emphasizes talent development, proactive recruitment, and day-to-day leadership across center operations, with weekend/extended hours as needed and in-office expectations balanced with role-specific

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of coaching, training and/or motivating a work team.
• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Delivers client-focused experiences and resolves problems independently or with others.
• Able to learn and adapt to new information and technology platforms.
• Adheres to established processes and guidelines to do what is right for clients and the bank.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients and fostering retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Engages employees on business strategy to drive operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a dynamic leader to manage a financial center and its staff, promoting a client-centric and risk-aware culture. You will drive operational excellence, coach teams, and deliver strong business results while fostering an inclusive, high-performance environment.

The role emphasizes talent development, proactive recruitment, and day-to-day leadership across center operations, with weekend/extended hours as needed and in-office expectations balanced with role-specific