Financial Center Leader - Client Experience & Growth

Bank of America; Newport Beach (CA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Career development

Job summary

Bank of America in California is seeking a Financial Center Manager to lead daily operations, foster a client-centric culture and drive risk-aware practices. You will act as a business owner, develop talent, and guide a team to deliver exceptional service and financial outcomes.

The role emphasizes strategic people leadership, coaching, and ensuring operational excellence while aligning with bank policies and regulatory requirements.

Qualifications

• Minimum of one year of leadership experience.
• Self-starter with strong work ethic and results focus.
• Collaborates effectively to deliver client experience and build relationships.
• Confident in identifying solutions for clients based on their needs.
• Effective communicator, comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills.
• Follows established processes and complies with laws and regulations.
• Time management and capacity to handle complexity in a fast-paced environment.
• Can interpret performance results and drive accountability.
• Weekend/extended hours may be required.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service

Performance Mgmt

Talent Development

Business Ops

Recruiting

Result Orientation

Risk Mgmt

Sales Mgmt

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Mgmt

Job description

Bank of America in California is seeking a Financial Center Manager to lead daily operations, foster a client-centric culture and drive risk-aware practices. You will act as a business owner, develop talent, and guide a team to deliver exceptional service and financial outcomes.

The role emphasizes strategic people leadership, coaching, and ensuring operational excellence while aligning with bank policies and regulatory requirements.