Financial Center Leader: Client Experience & Growth

Bank of America Corporation; Las Vegas (NV); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Manager to oversee a financial center and its employees, fostering a client-centric culture while ensuring operational excellence. The role emphasizes talent development, coaching, and building a high-performing team across locations in Nevada.

The position requires leadership experience, strong communication, and a commitment to compliant risk management. The Bank offers competitive benefits and opportunities for career growth in an in-office setting.

Qualifications

• Minimum of leadership experience (1 year) demonstrated through coaching, training or motivating a work team.
• Strong work ethic with results focus and client service orientation.
• Effective collaboration and relationship-building to deliver client results.
• Ability to identify client solutions and resolve problems, often independently.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Opportunity & Inclusion Champion: creates an inclusive team
• Manager of Process & Data: emphasizes process knowledge, data-driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: delivers clear messages that motivate and connect contributions to results
• Risk Manager: leads identification, escalation and resolution of risks
• People Manager & Coach: develops team members through coaching and feedback
• Financial Steward: manages expenses and ownership mindset
• Enterprise Talent Leader: recruits, on-boards and develops talent
• Driver of Business Outcomes: delivers results through team management and routines

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America is seeking a Manager to oversee a financial center and its employees, fostering a client-centric culture while ensuring operational excellence. The role emphasizes talent development, coaching, and building a high-performing team across locations in Nevada.

The position requires leadership experience, strong communication, and a commitment to compliant risk management. The Bank offers competitive benefits and opportunities for career growth in an in-office setting.