Financial Center Leader: Client Experience & Growth

Bank of America; Berkeley (CA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary plan

Job summary

Bank of America in Berkeley is seeking a high-impact leader to manage a financial center and its team, driving client-centric service and a risk-aware culture. You’ll own operations, coach staff, and execute market initiatives to meet business goals.

The role emphasizes inclusive leadership, talent development, and delivering exceptional customer experiences while navigating a fast-paced environment with weekend/extended hours as needed.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Identifies solutions for clients and can resolve problems independently.
• Effective communication and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Manages time and capacity efficiently.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interprets performance results and holds others accountable.
• Weekend/extended hours availability at various centers as needed.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Leads and mentors associates with coaching and feedback.

Skills

Coaching

Customer Service Management

Performance Management

Talent Development

Leadership Development

Recruiting

Risk Management

Prioritization

Problem Solving

Inclusive Leadership

Sales Performance Management

People Management

Education

High School Diploma / GED

Job description

Bank of America in Berkeley is seeking a high-impact leader to manage a financial center and its team, driving client-centric service and a risk-aware culture. You’ll own operations, coach staff, and execute market initiatives to meet business goals.

The role emphasizes inclusive leadership, talent development, and delivering exceptional customer experiences while navigating a fast-paced environment with weekend/extended hours as needed.