Financial Center Lead: People, Service & Growth

Bank of America; Oklahoma; On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in the United States is seeking a Financial Center Manager to lead a team, foster a client-centric and risk-aware culture, and drive operational excellence. You will develop talent, manage client traffic, and execute market initiatives while ensuring compliance with laws and regulations.

This role may require weekend hours and relocation within a reasonable commuting distance, with opportunities to grow and contribute to our shared success across markets.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training, or motivating a work team.
• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Passion and drive to improve clients' financial lives.
• Learn and adapt to new information and technology platforms.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, routing clients and fostering retention
• Manages business results through management routines and coaching
• Creates a world class client experience environment
• Drives operational excellence by engaging employees on strategy
• Manages priorities and execution
• Drives market initiatives prescribed by market leaders

Skills

Leadership

Coaching

People Management

Customer Service

Performance Management

Communication

Problem Solving

Time Management

Risk Management

Recruiting

Result Orientation

Inclusive Leadership

Prioritization

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a Financial Center Manager to lead a team, foster a client-centric and risk-aware culture, and drive operational excellence. You will develop talent, manage client traffic, and execute market initiatives while ensuring compliance with laws and regulations.

This role may require weekend hours and relocation within a reasonable commuting distance, with opportunities to grow and contribute to our shared success across markets.