Financial Center Leader - Client Experience & Growth

Bank of America; Bear (DE); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America in the United States seeks a Financial Center Manager to lead a team, foster a client-centric risk-aware culture, and drive operational excellence across daily activities.

You will develop talent, manage client flow and business results, and create a superior client experience while aligning with market strategies and regulatory requirements. This role expects weekend/extended hours as needed.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Displays passion and drive to improve clients' financial lives.
• Identifies client solutions and resolves issues independently or with others.
• Communicates effectively and confidently with clients.
• Learns and adapts to new information and platforms.
• Applies critical thinking and problem-solving to meet client needs.
• Follows processes and complies with laws and regulations.
• Manages time, capacity, and prioritization in a fast-paced environment.
• Interprets performance results and drives improvements.
• Willing to work weekends or extended hours across different centers.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering retention.
• Manages business results through coaching and formal routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on strategy.
• Manages organizational priorities and effective execution.
• Includes managerial responsibilities such as inclusion champion, process & data management, and risk oversight.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a Financial Center Manager to lead a team, foster a client-centric risk-aware culture, and drive operational excellence across daily activities.

You will develop talent, manage client flow and business results, and create a superior client experience while aligning with market strategies and regulatory requirements. This role expects weekend/extended hours as needed.