Financial Center Leader: Client Experience & Growth

National Black MBA Association; Collierville (TN); On-site; USD 62,000 - 90,000; Full time

Job summary

Bank of America is seeking a Manager to lead a financial center and its staff, driving client-centric service and risk culture. You will own operations, coach teammates, and execute business priorities to deliver excellent client experiences.

The role requires leading with inclusion, managing performance, and aligning with market strategies. Weekend/extended hours may be required, with in‑office collaboration and career development opportunities.

Qualifications

• Minimum leadership experience including coaching, training or motivating a team.
• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Strong relationship-building and collaboration skills.
• Passion and drive to improve clients' financial lives.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic and routes clients to optimize experience.
• Drives business results through coaching and routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by leaders.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Manager to lead a financial center and its staff, driving client-centric service and risk culture. You will own operations, coach teammates, and execute business priorities to deliver excellent client experiences.

The role requires leading with inclusion, managing performance, and aligning with market strategies. Weekend/extended hours may be required, with in‑office collaboration and career development opportunities.