Financial Center Lead: Elevate Client Experience

Bank of America; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America in Phoenix seeks a Financial Center Manager responsible for a busy teller line, day-to-day policy adherence, and driving operational excellence across the center.

You will lead client traffic, coach staff, and execute market initiatives while ensuring compliance with laws. Weekend hours and occasional travel may be required; bilingual Spanish is strongly preferred.

Join a culture that values collaboration, development and delivering superior client experiences.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies client needs and resolves problems independently or with others as needed.
• Confidently communicates with clients across levels and channels.
• Learns and adapts to new information and technology platforms.
• Follows established processes and guidelines to do what is right for clients and the bank.

Responsibilities

• Manages client traffic, engaging and routing clients while fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Bilingual Spanish

Job description

Bank of America in Phoenix seeks a Financial Center Manager responsible for a busy teller line, day-to-day policy adherence, and driving operational excellence across the center.

You will lead client traffic, coach staff, and execute market initiatives while ensuring compliance with laws. Weekend hours and occasional travel may be required; bilingual Spanish is strongly preferred.

Join a culture that values collaboration, development and delivering superior client experiences.