Financial Center Lead: Client Experience & Ops

Bank of America; Somerville (MA); On-site; USD 82,208,000 - 111,778,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Financial Center Manager in Somerville, MA. The role oversees the teller line, policy adherence, and performance improvements within the financial center, leading when teammates are absent and ensuring a smooth, compliant operation.

You will manage client traffic, coach staff, and drive a world-class client experience while aligning priorities with market leaders. This position requires weekend/extended hours and in-office presence.

Qualifications

• Self-starter with strong work ethic and client focus.
• Excellent relationship-building and collaboration.
• Ability to follow processes, solve problems, and ensure regulatory compliance.

Responsibilities

• Manages client traffic, routing and retention.
• Drives business results through coaching and formal routines.
• Creates a world-class client experience environment.
• Executes market-level initiatives from leadership.
• Drives operational excellence by aligning employees with strategy.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service

Client Focus

Performance Mgmt

Talent Development

Operations Mgmt

Recruiting

Result Orientation

Risk Mgmt

Sales Mgmt

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Mgmt

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager in Somerville, MA. The role oversees the teller line, policy adherence, and performance improvements within the financial center, leading when teammates are absent and ensuring a smooth, compliant operation.

You will manage client traffic, coach staff, and drive a world-class client experience while aligning priorities with market leaders. This position requires weekend/extended hours and in-office presence.