Financial Center Manager: Client Experience & Ops

Bank of America; Hyannis (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Bank of America in Massachusetts (Hyannis) is seeking a Financial Center Manager to oversee teller operations, implement policies, and drive overall center performance.

You will lead a team to deliver exceptional client experiences while managing daily workflows, coaching staff, and aligning with market leadership initiatives. This role requires adaptability and weekend/extended hours as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in financial services or retail banking is desirable.
• Ability to lead, coach, and develop teams while driving results.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Massachusetts (Hyannis) is seeking a Financial Center Manager to oversee teller operations, implement policies, and drive overall center performance.

You will lead a team to deliver exceptional client experiences while managing daily workflows, coaching staff, and aligning with market leadership initiatives. This role requires adaptability and weekend/extended hours as needed.