Financial Center Lead: Client Experience & Operations

Bank of America; Fairfax (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager in Fairfax, VA to oversee teller operations, policy adherence, and center performance. You will lead a team, ensure smooth daily functions, and drive exceptional client experiences while meeting regulatory requirements.

The role requires leadership, process discipline, and a focus on delivering financial lives better for clients, teammates, and communities. Weekend/extended hours may be required; in-office role with Fairfax location.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager in Fairfax, VA to oversee teller operations, policy adherence, and center performance. You will lead a team, ensure smooth daily functions, and drive exceptional client experiences while meeting regulatory requirements.

The role requires leadership, process discipline, and a focus on delivering financial lives better for clients, teammates, and communities. Weekend/extended hours may be required; in-office role with Fairfax location.