Financial Center Assistant Manager – Client Experience Leader

Bank of America; Salem (OR); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Bank of America in Salem, OR is seeking a Financial Center Manager to oversee daily operations, teller performance, and staff development at a local financial center. You will drive client experience, ensure policy adherence, and align with market leaders to deliver operational excellence.

You will lead teams, manage client traffic, coach employees, and implement strategic initiatives to improve service quality while maintaining compliance with regulations. Weekend/evening hours may apply.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Experience in financial services and client-focused roles preferred.
• Ability to learn and adapt to new information and technology platforms.
• Strong communication, relationship-building and problem-solving skills.

Responsabilités

• Manages client traffic, engaging and routing clients while fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Drives operational excellence by engaging staff on business strategy.
• Oversees market-level initiatives prescribed by market leaders.
• Ensures adherence to policies, procedures and regulatory requirements.

Connaissances

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America in Salem, OR is seeking a Financial Center Manager to oversee daily operations, teller performance, and staff development at a local financial center. You will drive client experience, ensure policy adherence, and align with market leaders to deliver operational excellence.

You will lead teams, manage client traffic, coach employees, and implement strategic initiatives to improve service quality while maintaining compliance with regulations. Weekend/evening hours may apply.