Financial Center Assistant Manager: Client Experience

Bank of America; Merritt Island (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

In-office culture promoting engagement

Job summary

Bank of America in Merritt Island, FL seeks an experienced Financial Center Manager to lead daily operations, drive client engagement, and optimize performance across the center.

You will supervise teller functions, enforce policies, and elevate service delivery while collaborating with senior leaders to implement strategic initiatives. The role requires leadership, adaptability, and a strong focus on financial lives of clients.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Identifies solutions for clients based on their needs and can resolve problems independently or with others as needed
• Communicates effectively and confidently with all clients
• Learns and adapts to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Willing to work weekends and/or extended hours across multiple potential locations within a reasonable distance
• Bilingual skills (desired)

Responsibilities

• Manages client traffic, engaging and routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Merritt Island, FL seeks an experienced Financial Center Manager to lead daily operations, drive client engagement, and optimize performance across the center.

You will supervise teller functions, enforce policies, and elevate service delivery while collaborating with senior leaders to implement strategic initiatives. The role requires leadership, adaptability, and a strong focus on financial lives of clients.