Financial Center Assistant Manager — Client Experience

Bank of America Corporation; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Charlotte, NC is seeking a Financial Center Manager to lead daily operations, oversee teller functions, and ensure policy adherence. You will drive client experiences, coach teammates, and execute market initiatives while maintaining regulatory compliance.

The role requires strong leadership, exceptional communication, and the ability to work weekends or extended hours as needed. This position offers in‑office collaboration with growth opportunities.

Qualifications

• Self-starter with strong work ethic and client focus.
• Strong collaboration and relationship-building.
• Proven ability to resolve problems independently.
• Effective communication with clients.
• Able to learn new information and tech platforms.

Responsibilities

• Manage client traffic and route clients to foster retention.
• Lead and coach team through formal management routines.
• Create a world-class client experience environment.
• Drive market initiatives prescribed by leadership.
• Support financial center operations and policy adherence.
• Provide leadership when teammates are absent.

Skills

Leadership

Client Service

Operational Excellence

Coaching

Talent Development

Performance Management

Risk Management

Relationship Building

Problem Solving

Scheduling

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Charlotte, NC is seeking a Financial Center Manager to lead daily operations, oversee teller functions, and ensure policy adherence. You will drive client experiences, coach teammates, and execute market initiatives while maintaining regulatory compliance.

The role requires strong leadership, exceptional communication, and the ability to work weekends or extended hours as needed. This position offers in‑office collaboration with growth opportunities.