Financial Center Assistant Manager: Client Experience Lead

Bank of America Corporation; Mooresville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead daily operations and deliver a superior client experience across teller and service functions. You will oversee policy adherence, coach staff, and drive performance while ensuring regulatory compliance.

The role requires strong leadership, relationship-building, and the ability to manage multiple tasks in a fast-paced environment, including occasional weekend hours and travel within the center network.

Qualifications

• Requires leadership of a financial center, ensuring teller line efficiency and policy adherence.
• Focus on delivering a world-class client experience and driving center performance.
• Ability to manage complexity, coach staff, and ensure compliance with laws and regulations.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead daily operations and deliver a superior client experience across teller and service functions. You will oversee policy adherence, coach staff, and drive performance while ensuring regulatory compliance.

The role requires strong leadership, relationship-building, and the ability to manage multiple tasks in a fast-paced environment, including occasional weekend hours and travel within the center network.