Financial Services - Account Support Specialist I

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

JPMorganChase in Florida seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional support for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

You will work within a defined framework, perform routine tasks, learn products quickly, manage multiple systems, and collaborate with teammates to meet goals while upholding regulatory practices and high

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or call-center experience preferred.
• Ability to learn products and systems quickly and apply knowledge to help customers.

Responsibilities

• Handle a high volume of inbound calls and provide service for financial products.
• Interpret customer needs and offer appropriate solutions.
• Navigate multiple computer systems while maintaining accuracy.
• Maintain empathy, composure, and professional interactions with customers.
• Follow regulatory and departmental procedures and escalate non-standard issues.

Skills

Communication

Active listening

Empathy

Multitasking

Problem solving

Decision making

Adaptability

Financial products knowledge

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase in Florida seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional support for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

You will work within a defined framework, perform routine tasks, learn products quickly, manage multiple systems, and collaborate with teammates to meet goals while upholding regulatory practices and high