Customer Success & Accounts Specialist II

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase seeks a Specialist II in Account Service to be the first contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and propose innovative solutions within a fast-paced call center.

You will navigate multiple systems, follow established procedures, and work in a dynamic, results-driven environment, with trainings as scheduled and opportunities to grow within the team.

Qualifications

• 2+ years of experience in phone or face-to-face settings.
• Ability to multitask with computer systems and work accurately.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and seek feedback to improve performance.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer Service

Multitasking

Empathy

Problem Solving

Computer Literacy

Education

High school diploma or GED

Job description

JPMorganChase seeks a Specialist II in Account Service to be the first contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and propose innovative solutions within a fast-paced call center.

You will navigate multiple systems, follow established procedures, and work in a dynamic, results-driven environment, with trainings as scheduled and opportunities to grow within the team.