Account Service Specialist II — Financial Solutions

Next Frontier Capital; San Antonio (TX); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health coverage

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Specialist II in Account Service to provide exceptional customer support for a range of financial products. The role focuses on inbound calls, building client relationships, and offering solutions in a fast-paced call center environment.

You will follow established procedures, handle routine issues, and escalate non-standard problems to supervision. The position emphasizes empathy, accuracy, and regulatory compliance while contributing to overall customer satisfaction.

Qualifications

• 2+ years of experience in phone or face-to-face customer service.
• Ability to multitask across multiple computer systems while maintaining accuracy.
• Develops empathy, composure, and sound judgment to handle complex interactions.
• Willingness to learn products and systems quickly and seek feedback to improve.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Communication

Information gathering

Decision making

Customer service

Multitasking

Empathy

Fast learner

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to provide exceptional customer support for a range of financial products. The role focuses on inbound calls, building client relationships, and offering solutions in a fast-paced call center environment.

You will follow established procedures, handle routine issues, and escalate non-standard problems to supervision. The position emphasizes empathy, accuracy, and regulatory compliance while contributing to overall customer satisfaction.