Financial Care Counselor — 4x10h Week (PRMO)

Duke Careers; Durham (NC); On-site; USD 52,000 - 76,000; Part time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health - Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to support patient accounts, insurance coordination, and payment options. The role emphasizes accuracy, compliance, and patient communication in a busy revenue cycle environment.

Work hours include a 10-hour shift, 4 days a week, with some Saturdays as part of a rotating schedule for the pediatric same-day clinic. Commitment bonus eligibility is noted.

Qualifications

• Knowledge of billing, registration or revenue cycle in a hospital setting.
• Ability to analyze patient accounts and insurance requirements.
• Understanding of policies and procedures in healthcare finance.

Responsibilities

• Accurately complete patient accounts per departmental protocols.
• Explain bills and assist patients with financial options.
• Resolve insurance claim rejections and coordinate with carriers.
• Admit, register and pre-register patients with proper data.
• Gather documentation to support inquiries and complaints.

Skills

Excellent communication

Relationship analysis

Professional demeanor

Policy compliance

Education

High school + some postsecondary

Associate's degree in healthcare

Bachelor's degree in healthcare

Job description

Duke Health - Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to support patient accounts, insurance coordination, and payment options. The role emphasizes accuracy, compliance, and patient communication in a busy revenue cycle environment.

Work hours include a 10-hour shift, 4 days a week, with some Saturdays as part of a rotating schedule for the pediatric same-day clinic. Commitment bonus eligibility is noted.