Financial Application Support Specialist

Advisor Group; Meriden (CT); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Annual performance-based bonus

Job summary

A financial services firm is hiring an Application Support Specialist based in Meriden, CT. This full-time role involves providing application support to over 11,000 Financial Professionals. Responsibilities include managing a ticket queue, resolving technical issues, and assisting with hardware and software troubleshooting. Candidates should have a high school diploma or equivalent, with a bachelor's degree preferred along with 1-3 years of experience in a customer service or technical support environment. Competitive salary range is $48,000-$50,000 annually.

Qualifications

• 1-3 years of professional experience, technical support experience a plus.
• Strong software and hardware troubleshooting skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Oversee department ticket queue and resolve or escalate tickets.
• Provide application support for Financial Professionals.
• Assist with installation and troubleshooting of hardware/software.

Skills

Client service oriented

Detail-oriented

Problem-solving skills

Organizational skills

Technical troubleshooting

Ability to communicate technical information

Education

High School Diploma or equivalent

Bachelor’s degree (B.A./B.S.) preferred

Job description

A financial services firm is hiring an Application Support Specialist based in Meriden, CT. This full-time role involves providing application support to over 11,000 Financial Professionals. Responsibilities include managing a ticket queue, resolving technical issues, and assisting with hardware and software troubleshooting. Candidates should have a high school diploma or equivalent, with a bachelor's degree preferred along with 1-3 years of experience in a customer service or technical support environment. Competitive salary range is $48,000-$50,000 annually.