Financial Aid Technical and Counseling Specialist
Northampton Community College
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Northampton Community College is seeking a Financial Aid Technical and Counseling Specialist to strengthen the college's financial aid office through data-driven reporting, counseling, and process optimization. The role focuses on Workday Student reporting, analytics, and compliance to support students across Pocono and Main Campuses.
The ideal candidate will have a bachelor’s degree in a relevant field, experience with enterprise systems and data analysis, and a commitment to student success
Qualifications
- Bachelor's degree is required or equivalent.
- Experience with enterprise systems, databases, reporting tools, or data analytics.
- Ability to analyze complex data and develop reports and dashboards.
Responsibilities
- Develop, maintain, and optimize Workday Student financial aid reports and dashboards.
- Analyze financial aid data and monitor data integrity and accuracy.
- Respond to reporting and data requests from campus partners and institutional leadership.
- Identify opportunities to improve data accessibility, reporting efficiency, and operational decision-making.
- Process and package financial aid in accordance with federal, state, and institutional requirements.
- Provide financial aid counseling to students and assist them in understanding the financial aid process.
- Provide financial aid services at the Pocono and Main Campuses as assigned.
- Assist students with financial aid questions, requirements, eligibility, and processes.
- Build and maintain student communication campaigns and automated notifications within Workday Student.
- Support outreach initiatives designed to improve student engagement and completion of financial aid requirements.
- Monitor communication effectiveness and student response metrics.
- Assist with maintaining and enhancing Workday Student business processes related to financial aid.
- Identify opportunities for workflow improvement, automation, and increased operational efficiency.
- Participate in system testing, upgrades, implementations, and new functionality.
- Troubleshoot Workday-related issues and coordinate with Information Technology and Workday support teams as appropriate.
- Document technical procedures, workflows, and business processes.
- Support federal, state, and institutional financial aid reporting requirements.
- Assist with audit preparation, data validation, and reconciliation activities.
- Ensure financial aid data and processes comply with applicable regulations and institutional policies.
- Maintain accurate and secure student and financial aid records.
- Collaborate with Financial Aid staff and campus stakeholders on projects and process improvements.
- Provide technical and operational support during peak financial aid processing periods.
- Perform other related duties and responsibilities as assigned.
Skills
Education
Tools
Job description
The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.
NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.
This posting will close on: 09/27/2026
No further applications will be accepted on or after this date
The Financial Aid Technical and Counseling Specialist provides technical, operational, and student-facing support within the Financial Aid Office. This position supports Workday Student reporting and analytics, financial aid processing and packaging, student communications, business process management, compliance reporting, and system testing.
The position will work closely with the Associate Director, Student Enrollment Data Services, and collaborate with Financial Aid Systems and Technology, Information Technology, and other campus partners. The role will also provide financial aid counseling and processing support at the Pocono and Main Campuses.
This position is essential to strengthening the Financial Aid Office's technical capacity, improving operational efficiency, supporting data-informed decision-making, and enhancing the student financial aid experience.
- Develop, maintain, and optimize Workday Student financial aid reports and dashboards.
- Analyze financial aid data and monitor data integrity and accuracy.
- Respond to reporting and data requests from campus partners and institutional leadership.
- Identify opportunities to improve data accessibility, reporting efficiency, and operational decision-making.
- Process and package financial aid in accordance with federal, state, and institutional requirements.
- Provide financial aid counseling to students and assist them in understanding the financial aid process.
- Provide financial aid services at the Pocono and Main Campuses as assigned.
- Assist students with financial aid questions, requirements, eligibility, and processes.
- Build and maintain student communication campaigns and automated notifications within Workday Student.
- Support outreach initiatives designed to improve student engagement and completion of financial aid requirements.
- Monitor communication effectiveness and student response metrics.
- Assist with maintaining and enhancing Workday Student business processes related to financial aid.
- Identify opportunities for workflow improvement, automation, and increased operational efficiency.
- Participate in system testing, upgrades, implementations, and new functionality.
- Troubleshoot Workday-related issues and coordinate with Information Technology and Workday support teams as appropriate.
- Document technical procedures, workflows, and business processes.
- Support federal, state, and institutional financial aid reporting requirements.
- Assist with audit preparation, data validation, and reconciliation activities.
- Ensure financial aid data and processes comply with applicable regulations and institutional policies.
- Maintain accurate and secure student and financial aid records.
- Collaborate with Financial Aid staff and campus stakeholders on projects and process improvements.
- Provide technical and operational support during peak financial aid processing periods.
- Perform other related duties and responsibilities as assigned.
- Bachelor's degree in Information Systems, Data Processing, Computer Science, Business Analytics, Higher Education Administration, or a related field.
- Experience working with enterprise systems, databases, reporting tools, or data analytics.
- Demonstrated ability to analyze complex data and develop reports and dashboards.
- Experience working in financial aid or higher education.
- Experience with Workday Student, Workday Reporting, Workday Dashboards, and Workday business processes.
- Knowledge of federal and state financial aid regulations and compliance requirements.
- Experience with student communication and engagement campaigns within enterprise systems.
- Experience with process improvement, workflow automation, system testing, or systems implementation.
- Experience with providing financial aid counseling and student support.
An equivalent combination of education, training, certifications, and progressively responsible professional experience in data management, systems administration, reporting, analytics, enterprise systems, financial aid, or higher education technology may be considered in lieu of specific degree concentrations.
Candidates with a bachelor's degree in a related technical field, such as Data Processing, combined with substantial experience in reporting development, data analysis, enterprise systems support, business process management, and financial aid technology are encouraged to apply.
- Strong analytical and data-management skills.
- Ability to develop and interpret reports, dashboards, and data analyses.
- Ability to learn and support complex enterprise systems.
- Strong attention to detail and commitment to data accuracy.
- Understanding of financial aid processes and regulatory requirements.
- Excellent written and verbal communication skills.
- Strong customer service and student-support skills.
- Ability to identify problems, evaluate solutions, and recommend process improvements.
- Ability to work collaboratively across departments and with technical and non-technical stakeholders.
- Ability to maintain confidentiality when working with sensitive student and financial information.
The College offers a generous benefits package to full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off - up to 25 days vacation/floating, 10 sick days, four-day workweeks during Summer, paid holidays (including a week+ break between Christmas and New Year's) - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
