Financial Aid Tech & Counseling Specialist — Data Aid

Northampton Community College; Tannersville (Monroe County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

NCC tuition waiver

Comprehensive medical plan options

Retirement contribution 8% of salary

Job summary

Northampton Community College is seeking a Financial Aid Technical and Counseling Specialist to strengthen the college's financial aid office through data-driven reporting, counseling, and process optimization. The role focuses on Workday Student reporting, analytics, and compliance to support students across Pocono and Main Campuses.

The ideal candidate will have a bachelor’s degree in a relevant field, experience with enterprise systems and data analysis, and a commitment to student success

Qualifications

• Bachelor's degree is required or equivalent.
• Experience with enterprise systems, databases, reporting tools, or data analytics.
• Ability to analyze complex data and develop reports and dashboards.

Responsibilities

• Develop, maintain, and optimize Workday Student financial aid reports and dashboards.
• Analyze financial aid data and monitor data integrity and accuracy.
• Respond to reporting and data requests from campus partners and institutional leadership.
• Identify opportunities to improve data accessibility, reporting efficiency, and operational decision-making.
• Process and package financial aid in accordance with federal, state, and institutional requirements.
• Provide financial aid counseling to students and assist them in understanding the financial aid process.
• Provide financial aid services at the Pocono and Main Campuses as assigned.
• Assist students with financial aid questions, requirements, eligibility, and processes.
• Build and maintain student communication campaigns and automated notifications within Workday Student.
• Support outreach initiatives designed to improve student engagement and completion of financial aid requirements.
• Monitor communication effectiveness and student response metrics.
• Assist with maintaining and enhancing Workday Student business processes related to financial aid.
• Identify opportunities for workflow improvement, automation, and increased operational efficiency.
• Participate in system testing, upgrades, implementations, and new functionality.
• Troubleshoot Workday-related issues and coordinate with Information Technology and Workday support teams as appropriate.
• Document technical procedures, workflows, and business processes.
• Support federal, state, and institutional financial aid reporting requirements.
• Assist with audit preparation, data validation, and reconciliation activities.
• Ensure financial aid data and processes comply with applicable regulations and institutional policies.
• Maintain accurate and secure student and financial aid records.
• Collaborate with Financial Aid staff and campus stakeholders on projects and process improvements.
• Provide technical and operational support during peak financial aid processing periods.
• Perform other related duties and responsibilities as assigned.

Skills

Strong analytical and data-management

Excellent written and verbal comms

Ability to learn and support complex

Customer service and student support

Confidentiality and data security

Workday reporting practical knowledge

Data-driven decision making

Education

Bachelor's degree in Information Systems, Data Processing, Computer Science, Business Analytics, Higher Education Administration, or related

Tools

Workday Student

Workday Reporting

Workday Dashboards

Data reporting tools

Job description

Northampton Community College is seeking a Financial Aid Technical and Counseling Specialist to strengthen the college's financial aid office through data-driven reporting, counseling, and process optimization. The role focuses on Workday Student reporting, analytics, and compliance to support students across Pocono and Main Campuses.

The ideal candidate will have a bachelor’s degree in a relevant field, experience with enterprise systems and data analysis, and a commitment to student success