Financial Aid Data & Counseling Specialist

Northampton Community College; Bethlehem Township (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Northampton Community College in Bethlehem, PA seeks a Financial Aid Technical and Counseling Specialist to provide technical, operational, and student-facing support within the Financial Aid Office, focusing on Workday Student reporting, financial aid processing, student communications, and system testing across Pocono and Main Campuses.

The role collaborates with the Associate Director and campus partners to strengthen the office's technical capacity, improve data-informed decision making, and

Qualifications

• Bachelor's degree in Information Systems, Data Processing, Computer Science, Business Analytics, Higher Education Administration, or a related field.
• Experience working with enterprise systems, databases, reporting tools, or data analytics.
• Demonstrated ability to analyze complex data and develop reports and dashboards.

Responsibilities

• Develop, maintain, and optimize Workday Student financial aid reports and dashboards.
• Analyze financial aid data and monitor data integrity and accuracy.
• Respond to reporting and data requests from campus partners and institutional leadership.
• Identify opportunities to improve data accessibility, reporting efficiency, and operational decision-making.
• Process and package financial aid in accordance with federal, state, and institutional requirements.
• Provide financial aid counseling to students and assist them in understanding the financial aid process.
• Provide financial aid services at the Pocono and Main Campuses as assigned.
• Assist students with financial aid questions, requirements, eligibility, and processes.
• Build and maintain student communication campaigns and automated notifications within Workday Student.
• Support outreach initiatives designed to improve student engagement and completion of financial aid requirements.
• Monitor communication effectiveness and student response metrics.
• Assist with maintaining and enhancing Workday Student business processes related to financial aid.
• Identify opportunities for workflow improvement, automation, and increased operational efficiency.
• Participate in system testing, upgrades, implementations, and new functionality.
• Troubleshoot Workday-related issues and coordinate with Information Technology and Workday support teams as appropriate.
• Document technical procedures, workflows, and business processes.
• Support federal, state, and institutional financial aid reporting requirements.
• Assist with audit preparation, data validation, and reconciliation activities.
• Ensure financial aid data and processes comply with applicable regulations and institutional policies.
• Maintain accurate and secure student and financial aid records.
• Collaborate with Financial Aid staff and campus stakeholders on projects and process improvements.
• Provide technical and operational support during peak financial aid processing periods.
• Perform other related duties and responsibilities as assigned.

Skills

Analytical skills

Data management

Reporting & dashboards

Customer service

Collaborative work

Education

Bachelor's degree in Information Systems or related field

Tools

Workday Student

Workday Reporting

Workday Dashboards

Workday processes

Job description

Northampton Community College in Bethlehem, PA seeks a Financial Aid Technical and Counseling Specialist to provide technical, operational, and student-facing support within the Financial Aid Office, focusing on Workday Student reporting, financial aid processing, student communications, and system testing across Pocono and Main Campuses.

The role collaborates with the Associate Director and campus partners to strengthen the office's technical capacity, improve data-informed decision making, and