Financial Aid Support Specialist II

Valdosta State University; Valdosta (GA); On-site; USD 20,664 - 27,552; Part time

Job summary

Valdosta State University seeks a staff member to provide customer service and document processing support for the financial aid process, resolving more difficult issues. The role involves analyzing and processing aid documents, finalizing award applications, scanning files, and maintaining completeness across student records.

Responsibilities include assisting applicants with FAFSA and scholarship, grant, and loan applications, posting external scholarships, and handling time-sensitive

Qualifications

• High School Diploma and three years of related work experience.
• Experience handling financial aid documents and assisting applicants.
• Attention to detail and ability to resolve complex inquiries.

Responsibilities

• Analyze and process financial aid documents and manage related files.
• Resolve complex financial aid and customer service issues.
• Finalize applications for awards and scan/index documents.
• Maintain student financial aid application files for completeness.
• Assist applicants with FAFSA and scholarship/loan procedures; address complex questions.

Skills

Customer service

Document processing

Data entry

Financial aid knowledge

Education

High School Diploma

Tools

Banner

Microsoft Access

Job description

Valdosta State University seeks a staff member to provide customer service and document processing support for the financial aid process, resolving more difficult issues. The role involves analyzing and processing aid documents, finalizing award applications, scanning files, and maintaining completeness across student records.

Responsibilities include assisting applicants with FAFSA and scholarship, grant, and loan applications, posting external scholarships, and handling time-sensitive