Financial Aid Assistant II - Financial Aid

Valdosta State University; Valdosta (GA); On-site; USD 20,664 - 27,552; Part time

Job summary

Valdosta State University seeks a staff member to provide customer service and document processing support for the financial aid process, resolving more difficult issues. The role involves analyzing and processing aid documents, finalizing award applications, scanning files, and maintaining completeness across student records.

Responsibilities include assisting applicants with FAFSA and scholarship, grant, and loan applications, posting external scholarships, and handling time-sensitive

Qualifications

• High School Diploma and three years of related work experience.
• Experience handling financial aid documents and assisting applicants.
• Attention to detail and ability to resolve complex inquiries.

Responsibilities

• Analyze and process financial aid documents and manage related files.
• Resolve complex financial aid and customer service issues.
• Finalize applications for awards and scan/index documents.
• Maintain student financial aid application files for completeness.
• Assist applicants with FAFSA and scholarship/loan procedures; address complex questions.

Skills

Customer service

Document processing

Data entry

Financial aid knowledge

Education

High School Diploma

Tools

Banner

Microsoft Access

Job description

Job Summary

Provide customer service and document processing support for the financial aid process. Resolve more difficult financial aid and customer service issues.

Responsibilities

• Analyze and process financial aid documents and maintain related files (25%).
• Resolve more complex financial aid and customer service issues (15%).
• Finalize completed applications for the awards process; scans and indexes documents (15%).
• Maintain student financial aid application files and reviews for completeness (20%).
• Assist financial aid applicants by providing accurate information, appropriate materials, and procedural instructions for completing the FAFSA and scholarship, grant, and loan applications; resolve more difficult financial aid and customer service issues (25%).

Supervisor Expectations

• Request and post Graduate Assistantship tuition differentials each semester.
• Post external scholarships in Banner and Microsoft Access.
• Post Georgia Student Finance applications (GSFAPPs) for HOPE and Zell Miller Scholarship.
• Process HOPE and Zell Miller transient requests.
• Process Selective Service requirements and respond to related inquiries.
• Process Georgia HERO Scholarship applications.
• Process Georgia Public Safety Memorial Grant applications.
• Complete and process ad hoc scholarship verification.
• Process time sensitive athletic scholarship non-renewal letters.
• Evaluate students for Federal Work-Study eligibility.
• Review and approve scholarship thank-you letters in Scholarship Universe.
• Notify scholarship recipients in Scholarship Universe.

Required Qualifications

High School Diploma and three (3) years of related work experience.

Proposed Salary

$17.47/hr ($36,328/annual)

Equal Employment Opportunity

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Conditions of Employment

Applicants are required to provide:

• Professional references with current contact information.
• Documentation of academic credentials.
• Employment history.

Employment is contingent upon successful completion of a background check investigation, including a criminal background check, reference checks, satisfactory credit check, successful completion of a motor vehicle report (MVR), pre‑employment drug testing, and confirmation of credentials. Job‑specific training includes FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving.