Financial Aid Success Advisor I

The University of Texas at Arlington; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Texas at Arlington is hiring to support students with financial aid questions and to present information at on- and off-campus events. The role involves front-desk assistance, phone and email inquiries, and coordinating awards and disbursements.

The position requires presenting to diverse groups, including prospective students and orientation participants, with a strong emphasis on excellent customer service and clear communication.

Qualifications

• Bachelor's degree and 1 year of administrative experience or five (5) years of an equivalent combination of education and experience.

Responsibilities

• Assist students at the front counter and on the phone, respond to emails.
• Monitor office email boxes and answer student questions.
• Adjust cost of attendance budgets, make awards, disburse aid, and review exception reports.
• Make presentations to prospective students and parents, and current students at events.
• Present financial aid information during orientations.
• Perform other duties as assigned.

Skills

Excellent communication

Public speaking

Customer service

Group presentations

Education

Bachelor's degree

Administrative experience (1 year) or 5 years equivalent

Tools

Microsoft Office

PeopleSoft Campus Solutions

Email management systems

Job description

The University of Texas at Arlington is hiring to support students with financial aid questions and to present information at on- and off-campus events. The role involves front-desk assistance, phone and email inquiries, and coordinating awards and disbursements.

The position requires presenting to diverse groups, including prospective students and orientation participants, with a strong emphasis on excellent customer service and clear communication.