Student Financial Aid Officer I

The University of Texas at Arlington; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Texas at Arlington is hiring to support students with financial aid questions and to present information at on- and off-campus events. The role involves front-desk assistance, phone and email inquiries, and coordinating awards and disbursements.

The position requires presenting to diverse groups, including prospective students and orientation participants, with a strong emphasis on excellent customer service and clear communication.

Qualifications

• Bachelor's degree and 1 year of administrative experience or five (5) years of an equivalent combination of education and experience.

Responsibilities

• Assist students at the front counter and on the phone, respond to emails.
• Monitor office email boxes and answer student questions.
• Adjust cost of attendance budgets, make awards, disburse aid, and review exception reports.
• Make presentations to prospective students and parents, and current students at events.
• Present financial aid information during orientations.
• Perform other duties as assigned.

Skills

Excellent communication

Public speaking

Customer service

Group presentations

Education

Bachelor's degree

Administrative experience (1 year) or 5 years equivalent

Tools

Microsoft Office

PeopleSoft Campus Solutions

Email management systems

Job description

Purpose of Position

Assist students at the front counter and on the phone. Respond to student emails. Make adjustments to financial aid packages and complete paperwork submitted by students. Make in-person and virtual presentations to prospective students both on and off campus and represent the office at orientation. Perform work in ways that contribute to the university’s successful achievement of enrollment goals.

Essential Functions

• Assist students with questions about the financial aid process, their awards and general financial aid questions at the front counter, via phone, and email.
• Assist in monitoring the various office email boxes and answering student questions.
• Adjust student cost of attendance budgets, make awards, disburse aid, and review other exception reports as assigned.
• Make presentations to prospective students and parents as well as current students at various UTA sponsored events.
• Present financial aid information during orientation.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree and (one) 1 year of administrative experience or five (5) years of an equivalent combination of education and experience.

Preferred Qualifications

• Experience with Microsoft Office products, experience using PeopleSoft Campus Solutions or other automated student information systems, (1) year experience with administering financial aid programs.

Knowledge, Skills & Abilities

• Excellent communication skills.
• Ability to present information to groups in a concise and clear manner.
• Ability to provide excellent customer service.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.
• Occasional nights and weekends.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits