Financial Aid Advisor I: Help Students Thrive

Texas A&M University; Canyon (TX); Hybrid; USD 32,000 - 43,000; Full time

Job summary

West Texas A&M University invites applications for a Financial Aid Associate I to guide students and families through financial aid options and scholarship opportunities. You will participate in workshops and campus presentations to explain aid processes and policies.

Responsibilities include front desk support, advising on aid packages, loan counseling, and handling documentation. A strong emphasis on confidentiality and compliance with university training is required.

Qualifications

• High School diploma or equivalent
• Six (6) years of related experience
• Computer experience, word processing proficiency
• Ability to multi-task and work cooperatively with others
• Strong verbal and written communication skills
• Ability to maintain confidentiality

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding the validity of these appeals.
• Packages students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing/copying/faxing necessary forms.
• Track documents.
• Assists with conducting on and off campus presentations, seminars, and/or workshops for students and professional development training.
• Assists in planning and executing special events.
• Maybe responsible for one of the following: communication management, packaging, loans, verification, advising, and/or athletics.
• Assists with review, revision, and interpretation of complex rules, regulations, procedures and policies.
• Assists outreach staff with prospective students and in their transition to current students.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

Education

Bachelor's degree

Eight years of Financial Aid experience (preferred)

High School diploma or equivalent

Strong verbal and written communication

Ability to multi-task

Confidentiality

Tools

MS Office

Job description

West Texas A&M University invites applications for a Financial Aid Associate I to guide students and families through financial aid options and scholarship opportunities. You will participate in workshops and campus presentations to explain aid processes and policies.

Responsibilities include front desk support, advising on aid packages, loan counseling, and handling documentation. A strong emphasis on confidentiality and compliance with university training is required.