Student Financial Aid Officer I

University of Texas at Arlington; Arlington (TX); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Benefit eligible

Comprehensive benefits package

Job summary

The University of Texas at Arlington is seeking a Financial Aid Assistant to support students at the front counter and over the phone. You will respond to emails, adjust financial aid packages, and complete required paperwork submitted by students.

The role includes delivering in-person and virtual presentations to prospective students and representing the office at orientation. Ideal candidates will have a Bachelor's degree with administrative experience or an equivalent combination.

Qualifications

• Bachelor's degree and (one) 1 year of administrative experience or five (5) years of an equivalent combination of education and experience.

Responsibilities

• Assist students with questions about the financial aid process at the front counter, via phone, and email.
• Monitor office email boxes and answer student questions.
• Adjust cost of attendance budgets, make awards, disburse aid, and review reports.
• Make presentations to prospective students and parents at events; present financial aid information during orientation.
• Perform other duties as assigned.

Skills

Excellent communication

Group presentations

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

PeopleSoft Campus Solutions

Job description

Salary

The annual salary for this position ranges from $37,600 to $41,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

Assist students at the front counter and on the phone. Respond to student emails. Make adjustments to financial aid packages and complete paperwork submitted by students. Make in-person and virtual presentations to prospective students both on and off campus and represent the office at orientation. Perform work in ways that contribute to the university’s successful achievement of enrollment goals.

Essential Functions

• Assist students with questions about the financial aid process, their awards and general financial aid questions at the front counter, via phone, and email.
• Assist in monitoring the various office email boxes and answering student questions.
• Adjust student cost of attendance budgets, make awards, disburse aid, and review other exception reports as assigned.
• Make presentations to prospective students and parents as well as current students at various UTA sponsored events.
• Present financial aid information during orientation.
• Perform other duties as assigned.

Required Qualifications

Bachelor's degree and (one) 1 year of administrative experience or five (5) years of an equivalent combination of education and experience.

Preferred Qualifications

Experience with Microsoft Office products, experience using PeopleSoft Campus Solutions or other automated student information systems, (1) year experience with administering financial aid programs.

Knowledge, Skills & Abilities

• Excellent communication skills.
• Ability to present information to groups in a concise and clear manner.
• Ability to provide excellent customer service.

Work Schedule

Monday through Friday; 8:00am through 5:00pm.

Occasional nights and weekends.

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Position may be designated security-sensitive based on job duties or location.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail].