Financial Aid Processor

Norfolk State University; United States; On-site; USD 38,000 - 43,000; Full time

Job summary

Norfolk State University in Norfolk, Virginia seeks a Financial Aid Processor to support the Office of Financial Aid and provide student-centered service. This role serves as the student's primary contact within their cohort and reviews SAP appeals, verification documents, and need analysis.

The ideal candidate has experience in financial aid counseling, knowledge of federal/state programs, and familiarity with Colleague. A Bachelor's degree is preferred.

Qualifications

• Experience in financial aid counseling or advisement.
• Knowledge of federal, state, and institutional aid programs.
• Experience with verification processes (CVA/SAEP).
• Ability to learn and operate automated financial aid systems.

Responsibilities

• Learn and use an automated financial aid system.
• Review Satisfactory Academic Progress appeals and verification documents for completion and accuracy.
• Review professional judgment and perform need analysis.
• Demonstrate knowledge of federal financial aid regulations and requirements.
• Work effectively with diverse populations and in a team environment.

Skills

Financial aid knowledge

Customer service

Decision making

Attention to detail

Communication

Diversity & inclusion

Teamwork

Education

Bachelor's Degree

Tools

Colleague

Job description

Norfolk State University is seeking a Financial Aid Processor to support the operations of the Office of Financial Aid and provide student-centered service. This position will serve as the student's primary contact for the Financial Aid Office within the cohort of students. The Financial Aid Processor serves as the student's primary contact for the Financial Aid Office within their cohort of students. The incumbent will be responsible for reviewing Satisfactory Academic Progress appeals, collecting and reviewing verification documents for completion and accuracy, reviewing professional judgment and performing need analysis.

Job Duties

• Ability to learn and use an automated financial aid system.
• Ability to make independent decisions and exercise sound judgment.
• Knowledge of federal financial aid and state regulations and requirements.
• Ability to apply knowledge, interpret, and make decisions regarding regulatory compliance situations.
• Ability to work effectively with diverse populations.
• Ability to work well in a team environment with a high degree of accuracy, courtesy, timeliness, and structure.
• Excellent written and verbal communication skills, patience, and commitment to customer service.

Minimum Qualifications

• Previous years of financial aid counseling experience.
• Knowledge of federal, state, and institutional aid programs.

Preferred Qualifications

• Bachelor's Degree (BA in related field).
• Experience with Colleague (Financial Aid Management System).

Salary Range : $38,000-$42,870

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitation Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they’re a way of life.

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

Norfolk State University Human Resources 757.823.8160