Associate Vice President for Enrollment Management

Norfolk State University; United States; On-site; USD 135,000 - 165,000; Full time

Job summary

Norfolk State University seeks an Associate Vice President to serve as Chief Enrollment Officer, providing strategic leadership for enrollment management and a comprehensive plan to advance recruitment, yield, retention, and degree completion.

The AVP will lead Undergraduate and Transfer Admissions, Financial Aid, Registrar, and New Student Orientation, and collaborate across units to enhance student success and institutional growth. Salary is competitive and benefits aligned with NSU.

Qualifications

• Master's degree from a regionally accredited institution.
• Minimum of 12 years in higher education enrollment management, with at least 8 years in a supervisory role.
• Proven ability to lead a diverse staff and promote teamwork.
• Experience growing enrollments or meeting enrollment targets at college/university level.
• Collaborative experience with stakeholders to advance student success, retention, and enrollment growth.
• Strong knowledge of admissions, registration, financial aid, and related enrollment components.
• Experience using enrollment technologies (e.g., SLATE, WayBetter, Enrollment Fuel, Workday).

Responsibilities

• Provide executive leadership for Undergraduate Admissions, Transfer Admissions, Financial Aid, Registrar, and Orientation.
• Develop data-informed enrollment strategies to increase recruitment, yield, retention, and degree completion.
• Lead change management and cross-functional collaboration to respond to student needs and market changes.
• Redesign enrollment processes to improve efficiency and student experiences.
• Leverage technology and analytics to drive measurable enrollment outcomes.
• Plan and oversee budgeting and alignment with institutional priorities.
• Foster a student-centered, collaborative culture across departments and stakeholders.

Skills

Strategic enrollment management

Leadership & collaboration

Data-informed decision making

Change management

Process improvement

Education

Master's degree

Tools

SLATE

WayBetter

Enrollment Fuel

Workday

Job description

Norfolk State University is seeking an Associate Vice President (AVP) to serve as the University’s Chief Enrollment Officer and provide strategic leadership for enrollment management initiatives.

As the University’s Chief Enrollment Officer, the AVP provides leadership in all enrollment management matters, and works collaboratively with unit level directors, faculty, staff, and administration, to further the University’s mission and vision. The AVP is instrumental in implementing a comprehensive strategic enrollment management plan and is responsible for the following:

• Lead Strategic Enrollment Management: Provide executive leadership and direction for Undergraduate Admissions, Transfer Admissions, Financial Aid, the University Registrar, and New Student Orientation and Programs, aligning recruitment, enrollment, and student transition strategies with Norfolk State University’s mission and strategic priorities.
• Drive Enrollment Growth and Student Success: Develop and implement comprehensive, data-informed enrollment strategies designed to increase student recruitment, yield, enrollment, retention, and degree completion while advancing access, affordability, and student success at Norfolk State University.
• Lead Change Management and Organizational Transformation: Guide organizational change, strengthen cross-functional collaboration, and implement innovative strategies that position enrollment operations to respond effectively to evolving student needs, demographic trends, and the competitive higher education landscape.
• Advance Process Improvement and Operational Excellence: Evaluate and redesign enrollment processes, policies, and services to improve efficiency, strengthen coordination across enrollment functions, enhance the student experience, and deliver responsive, high-quality customer service.
• Leverage technology, data analytics, and continuous improvement practices to establish transparent, consistent, and measurable operational outcomes.
• Align Planning, Resources, and Institutional Priorities: Lead strategic and operational planning for enrollment management, establishing clear goals, performance measures, and accountability structures. Oversee departmental budgets and resources to ensure responsible stewardship, effective financial aid administration, and alignment with institutional enrollment objectives and long-term financial sustainability.
• Foster a Student-Centered, Collaborative Culture: Promote a culture of service, innovation, accountability, and continuous improvement. Build strong partnerships with academic leadership, faculty, staff, students, and university stakeholders to coordinate enrollment strategies and advance Norfolk State University’s institutional priorities.

Minimum Qualifications

1. Must possess a Masters degree from a regionally accredited institution.
2. Considerable administrative experience, generally equivalent to a minimum of twelve years, in higher education enrollment management, with a minimum of eight years in a supervisory capacity at the director level or higher.
3. Demonstrated ability to effectively lead and manage a diverse staff in an environment that values teamwork and professional development.
4. Demonstrated knowledge of best practices in admissions, registration, financial aid, and other components of Enrollment Management.
5. Demonstrated experiencing in growing enrollments or meeting enrollment targets at the academic college or university level.
6. Considerable experience collaborating successfully with all university stakeholders in the development of cross-functional or cross-divisional levels initiatives designed to advance student success, retention, and enrollment growth.
7. Demonstrated ability to effectively address the needs of and communicate with diverse student populations including those from low-income, first generation, underrepresented, international and/or non-traditional groups.
8. Advanced skill in the practical application of software packages and other technologies used to effectively and efficiently manage student enrollment processes, communications, and customer service (i.e. SLATE, WayBetter, Enrollment Fuel, Workday).

Preferred Qualifications

1. Doctorate in Higher Education Leadership, Organizational Psychology, Public Policy, Law or similar discipline.
2. Previous experience leading a comprehensive enrollment management team including admissions, financial aid, registration, and orientation or new student program.
3. Previous experience with strategic planning, including development and implementation.
4. Considerable knowledge of statistical and predictive analysis.
5. Demonstrated track record and commitment building and maintaining relationships with community colleges to advance or increase a pipeline of transfer students.
6. Demonstrated track record to establishing and maintaining enrollment gains with special populations (i.e. veterans and military students, international students, online students).

Salary starting at $150,000.00.

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form.

Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.

If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words - they're a way of life.

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

NSU Human Resources 757.823.8160