Academic Success Coach

Norfolk State University; United States; On-site; USD 50,000 - 60,000; Full time

Job summary

Norfolk State University seeks a Student Success Coach to provide proactive, holistic advising that reduces barriers to persistence and supports timely graduation. Through integrated academic planning and transfer pathway coordination, you will promote equitable outcomes for NSU students.

Required are a bachelor’s degree and experience in advising or related fields; strong interpersonal and communication skills, plus knowledge of FERPA and data-driven progress tracking.

Qualifications

• Bachelor’s degree required; master’s degree preferred in higher education, counseling, advising, or a related field.
• Experience working with college students in academic advising, success coaching, or transfer support.
• Knowledge of community college–to–university transfer pathways and academic planning.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to use data and advising technology to track and support student progress.

Responsibilities

• Provide proactive, holistic advising and success coaching to reduce barriers to persistence and promote timely graduation.
• Coordinate academic planning, transfer pathways, and student engagement to advance equitable outcomes.
• Utilize advising data to monitor student progress and support retention and completion.

Skills

Program planning

Organization

Advising

Interpersonal skills

Oral communication

Written communication

Diversity awareness

Computer skills

FERPA knowledge

Independent work

Research skills

Education

Bachelor's degree

Master's degree preferred

Higher education experience

Job description

The position provides proactive, holistic advising and success coaching that reduces barriers to persistence, minimizes credit loss, and promotes timely graduation. By integrating academic planning, transfer pathway coordination, and student engagement, the Student Success Coach advances equitable student outcomes and supports NSU’s commitment to access, retention, and completion.

KSA’s and or Competencies required to successfully perform the work: Demonstrated ability to effectively plan, organize and assess programs and events Education and experience in higher education, counseling, advising, or a related field. Working knowledge of retention initiatives and practices Effective interpersonal, oral and written communication skills. Ability to work with and interact effectively with diverse groups of students, faculty, and staff. Demonstrated computer skills, e.g., the ability to conduct internet research and word processing and utilize database software. Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the position including the Federal Education Rights and Privacy Act (FERPA) Demonstrated ability to work independently and with initiative.

Qualifications Bachelor’s degree required; master’s degree preferred in higher education, counseling, advising, or a related field. Experience working with college students in academic advising, success coaching, or transfer support. Knowledge of community college–to–university transfer pathways and academic planning. Strong interpersonal, communication, and problem-solving skills. Ability to use data and advising technology to track and support student progress.

Salary Range: $50,000 - $60,000

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success.

Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold — and apply today! The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

NSU Human Resources 757.823.8160