Financial Aid Operations Lead & Compliance Specialist

North Carolina Agricultural and Technical State University; Greensboro (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave

Aetna – State Health Benefits of North

NCFlex – Vision, Dental, Flexible Spa?

Job summary

North Carolina Agricultural and Technical State University is seeking a Financial Aid Operations Specialist to lead administrative and operational support within the Office of Financial Aid and Scholarships. The role ensures integrity and compliance of financial aid processes and serves as a liaison among staff, students, and campus stakeholders.

Working in a fast-paced environment, you will independently resolve complex issues, coordinate daily operations, and support leadership with planning

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Strong organizational, interpersonal, and written and verbal communication skills.
• Ability to problem-solve and make good decisions, work independently, meet deadlines, and think quickly in a fast paced environment.

Responsibilities

• Lead coordination of daily administrative operations to ensure efficiency and continuity of services.
• Prioritize and manage high-volume workflows, including scheduling, document processing, and communications.
• Monitor and evaluate administrative processes; implement improvements to enhance service delivery.
• Provide guidance and direction to support staff and temporary employees as needed.
• Support leadership with operational planning and execution of departmental initiatives.
• Manage confidential student and financial aid records in compliance with FERPA and federal regulations.
• Support audit preparation and response by maintaining organized, compliant documentation.

Skills

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Education

Bachelor's degree

Tools

Banner

Document imaging

Job description

North Carolina Agricultural and Technical State University is seeking a Financial Aid Operations Specialist to lead administrative and operational support within the Office of Financial Aid and Scholarships. The role ensures integrity and compliance of financial aid processes and serves as a liaison among staff, students, and campus stakeholders.

Working in a fast-paced environment, you will independently resolve complex issues, coordinate daily operations, and support leadership with planning