Financial Aid Operations Specialist

North Carolina Agricultural and Technical State University; Greensboro (NC); Presencial; USD 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accrued Vacation and Sick Leave

Aetna – State Health Benefits of North

NCFlex – Vision, Dental, Flexible Spa?

Descripción de la vacante

North Carolina Agricultural and Technical State University is seeking a Financial Aid Operations Specialist to lead administrative and operational support within the Office of Financial Aid and Scholarships. The role ensures integrity and compliance of financial aid processes and serves as a liaison among staff, students, and campus stakeholders.

Working in a fast-paced environment, you will independently resolve complex issues, coordinate daily operations, and support leadership with planning

Formación

• Bachelor's degree or equivalent combination of training and experience.
• Strong organizational, interpersonal, and written and verbal communication skills.
• Ability to problem-solve and make good decisions, work independently, meet deadlines, and think quickly in a fast paced environment.

Responsabilidades

• Lead coordination of daily administrative operations to ensure efficiency and continuity of services.
• Prioritize and manage high-volume workflows, including scheduling, document processing, and communications.
• Monitor and evaluate administrative processes; implement improvements to enhance service delivery.
• Provide guidance and direction to support staff and temporary employees as needed.
• Support leadership with operational planning and execution of departmental initiatives.
• Manage confidential student and financial aid records in compliance with FERPA and federal regulations.
• Support audit preparation and response by maintaining organized, compliant documentation.

Conocimientos

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Educación

Bachelor's degree

Herramientas

Banner

Document imaging

Descripción del empleo

Financial Aid Operations Specialist

Posting Details

Position/Classification Title: Student Services Specialist

Classification Type: SHRA

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Minimum Experience/Education: Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

• -Strong organizational, interpersonal, and written and verbal communication skills.
• -Ability to problem-solve and make good decisions, work independently, meet deadlines, and think quickly in a fast paced environment.

Required License or Certification:

Position Overview

Serves as a lead administrative and operational support professional within the Office of Financial Aid and Scholarships. This position provides high-level coordination of administrative functions, supports strategic and operational initiatives, and ensures the integrity, accuracy, and compliance of financial aid and scholarship processes.

The role operates with a high degree of independence, exercising judgment in resolving complex administrative issues, supporting leadership decision-making, and maintaining compliance with federal, state, and institutional regulations. The position also serves as a key liaison between staff, students, and campus stakeholders to ensure efficient service delivery and operational continuity.

Primary Function of Organizational Unit

North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement. The University provides a wide range of educational opportunities from bachelor’s to doctoral degrees in both traditional and online environments. With an emphasis on preeminence in STEM and a commitment to excellence in all its educational, research, and outreach programs, North Carolina A&T fosters a climate of economic competitiveness that prepares students for the global society.

The Office of Student Financial Aid is responsible for administering financial aid programs within federal, state, institutional and private guidelines.

Work Hours: 8:00 a.m - 5:00 p.m. Monday - Friday

Remote or Hybrid Eligibility

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Work Coordination/Planning

• Lead coordination of daily administrative operations to ensure efficiency and continuity of services
• Prioritize and manage high-volume workflows, including scheduling, document processing, and communications
• Monitor and evaluate administrative processes; implement improvements to enhance service delivery
• Provide guidance and direction to support staff and temporary employees as needed
• Support leadership with operational planning and execution of departmental initiatives

Problem Solving

• Independently analyze and resolve complex administrative and operational issues
• Identify process gaps and recommend/implement solutions to improve effectiveness and complianceExercise judgment in interpreting policies, procedures, and regulations
• Escalate high‑risk or sensitive issues appropriately while providing recommended solutions

Information/Records Administration

• Manage and maintain confidential student and financial aid records in compliance with FERPA and federal regulations
• Ensure accuracy and completeness of data within systems such as Banner and document imaging platforms
• Support audit preparation and response by maintaining organized, compliant documentation
• Conduct data reviews and validation to ensure integrity across systems and reports

Communication - Verbal/Written

• Serve as a primary point of contact for students, staff, and external stakeholders
• Communicate complex financial aid and scholarship information clearly and professionally
• Draft and review correspondence, reports, and procedural documentation
• Support leadership communication efforts, including escalations and sensitive inquiries

Office Technology

• Utilize advanced functions within administrative systems (e.g., Banner, reporting tools)
• Support data tracking, reporting, and operational analysis
• Troubleshoot system-related issues and coordinate with technical teams as needed
• Maintain accuracy and consistency across digital systems and workflows

Program Knowledge

• Apply working knowledge of financial aid and scholarship programs, policies, and compliance requirements
• Support program administration, including processing, verification, and student record review
• Stay current on regulatory updates and institutional policy changes
• Assist in training staff on processes and procedures

Position Information

Working Title: Financial Aid Operations Specialist

Competency Level: Journey

Position Number: 000946

Recruitment Range: $41,499 - $50,000

FLSA: Non-Exempt

Appointment Type: Permanent - Full-time

FTE: 40 hours/week, 12 months

If Time Limited, Appointment Length:

Organizational Division: Financial Aid Office

Organizational Location: Assoc VP for Enrollment Mgmt

Organizational Unit: Financial Aid Office

Posting Detail Information

Posting Number: SHRA3286

Open Date: 11/04/2026

Close Date: 11/11/2026

Special Instructions to Applicant

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Contact Division of Human Resources

Phone: [phone]
Fax: [phone]
Email: [e-mail]
1806 E. Market Street, Suite 401, Greensboro, NC 27401