Financial Aid Operations Lead — Compliance & Analytics

University Support Services, LLC; Great River (NY); On-site; USD 68,000 - 80,000; Full time

Job summary

University Support Services, LLC is seeking a Financial Aid Operations Specialist to support daily operations, systems, reporting, and compliance in the financial aid office. You will manage Banner Financial Aid processes and assist with eligibility review while coordinating with Admissions, Registrar, Bursar, and Clinical Education Operations.

The role emphasizes attention to detail, data accuracy, and courteous student service, with opportunities to improve efficiency and implement corrective

Qualifications

• Bachelor’s degree required.
• Minimum of five years of progressive experience in financial aid or process improvement.
• Advanced Microsoft Excel skills required.
• Advanced knowledge of U.S. Title IV financial aid regulations and programs preferred.

Responsibilities

• Provide guidance to students and staff via email and phone to support application requirements and eligibility.
• Process financial aid applications and supporting documents; organize reports on clinical start dates and loan certification.
• Support data integrity and internal controls for Banner Financial Aid systems and processes.

Skills

Analytical skills

Advanced Excel

Communication skills

Attention to detail

Education

Bachelor's degree

Master's degree preferred

Tools

Banner Financial Aid

Microsoft 365

NSLDS

COD

Job description

University Support Services, LLC is seeking a Financial Aid Operations Specialist to support daily operations, systems, reporting, and compliance in the financial aid office. You will manage Banner Financial Aid processes and assist with eligibility review while coordinating with Admissions, Registrar, Bursar, and Clinical Education Operations.

The role emphasizes attention to detail, data accuracy, and courteous student service, with opportunities to improve efficiency and implement corrective