Financial Aid Operations Specialist

N.C. A&T

Greensboro (NC)

Hybrid

USD 41,000 - 50,000

Full time

14 hours ago

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Benefits offered by this job

Vacation and sick leave

Health benefits

12 paid holidays

EAP

Discounts at university services

Job summary

NC A&T in Greensboro seeks a Financial Aid Operations Specialist to provide high-level administrative support for the Office of Financial Aid and Scholarships. You will coordinate processes, ensure FERPA‑compliant records, and support leadership with policy and data accuracy.

The role requires strong organization, clear communication, and independent problem-solving in a fast-paced environment. Regular work hours are 8–5, with potential for hybrid arrangements under university policy.

Qualifications

Strong organizational, interpersonal, and written and verbal communication skills.
Ability to problem-solve and make good decisions in a fast-paced environment.
Work independently, meet deadlines, and handle high-volume workflows.

Responsibilities

Lead coordination of daily administrative operations within Financial Aid and Scholarships.
Manage confidential student and financial aid records with FERPA compliance.
Support leadership with policy execution and data integrity across systems.
Serve as a liaison between staff, students, and campus stakeholders to ensure service continuity.

Skills

Organizational skills

Communication (written & verbal)

Problem solving

Independent work

Deadline management

Education

Bachelor's degree or equivalent

Tools

Banner

Document imaging

Job description

Please see Special Instructions for more details.

Employee Benefits available to NC A & T permanent employees include the following and more;

Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna – State Health Benefits of North Carolina
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount
and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Classification Information

Position/Classification Title

Position/Classification Title Student Services Specialist

Classification Type

Classification Type SHRA

Position required to work during periods of adverse weather or other emergencies:

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

-Strong organizational, interpersonal, and written and verbal communication skills.
-Ability to problem-solve and make good decisions, work independently, meet deadlines, and think quickly in a fast paced environment.

Required License or Certification

Position Overview

Serves as a lead administrative and operational support professional within the Office of Financial Aid and Scholarships. This position provides high-level coordination of administrative functions, supports strategic and operational initiatives, and ensures the integrity, accuracy, and compliance of financial aid and scholarship processes.

The role operates with a high degree of independence, exercising judgment in resolving complex administrative issues, supporting leadership decision-making, and maintaining compliance with federal, state, and institutional regulations. The position also serves as a key liaison between staff, students, and campus stakeholders to ensure efficient service delivery and operational continuity.

Primary Function of Organizational Unit

North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement. The University provides a wide range of educational opportunities from bachelor’s to doctoral degrees in both traditional and online environments. With an emphasis on preeminence in STEM and a commitment to excellence in all its educational, research, and outreach programs, North Carolina A&T fosters a climate of economic competitiveness that prepares students for the global society.

The Office of Student Financial Aid is responsible for administering financial aid programs within federal, state, institutional and private guidelines.

Work Hours

Work Hours 8:00 a.m - 5:00 p.m. Monday - Friday

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency Work Coordination/Planning

Lead coordination of daily administrative operations to ensure efficiency and continuity of services
Prioritize and manage high-volume workflows, including scheduling, document processing, and communications
Monitor and evaluate administrative processes; implement improvements to enhance service delivery
Provide guidance and direction to support staff and temporary employees as needed
Support leadership with operational planning and execution of departmental initiatives

Required Competency Problem Solving

Independently analyze and resolve complex administrative and operational issues
Identify process gaps and recommend/implement solutions to improve effectiveness and compliance
Exercise judgment in interpreting policies, procedures, and regulations
Escalate high-risk or sensitive issues appropriately while providing recommended solutions

Required Competency Information/Records Administration

Manage and maintain confidential student and financial aid records in compliance with FERPA and federal regulations
Ensure accuracy and completeness of data within systems such as Banner and document imaging platforms
Support audit preparation and response by maintaining organized, compliant documentation
Conduct data reviews and validation to ensure integrity across systems and reports

Required Competency

Serve as a primary point of contact for students, staff, and external stakeholders
Communicate complex financial aid and scholarship information clearly and professionally
Draft and review correspondence, reports, and procedural documentation
Support leadership communication efforts, including escalations and sensitive inquiries

Required Competency Office Technology

Utilize advanced functions within administrative systems (e.g., Banner, reporting tools)
Support data tracking, reporting, and operational analysis
Troubleshoot system-related issues and coordinate with technical teams as needed
Maintain accuracy and consistency across digital systems and workflows

Required Competency Program Knowledge

Apply working knowledge of financial aid and scholarship programs, policies, and compliance requirements
Support program administration, including processing, verification, and student record review
Stay current on regulatory updates and institutional policy changes
Assist in training staff on processes and procedures

Position Information

Working Title

Working Title Financial Aid Operations Specialist

Competency Level Journey

Position Number

Position Number 000946

Recruitment Range

Recruitment Range $41,499 - $50,000

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent - Full-time