Senior Financial Aid Counselor

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 47,379 - 54,128; Full time

Job summary

The Senior Financial Aid Counselor at The University of North Carolina at Greensboro resolves complex financial aid issues and provides advanced support to students, families, and frontline staff. This student-facing role works with leadership to research cases, interpret regulations, and determine resolutions.

It administers the Emergency Loan Program, assists with Return to Title IV (R2T4) reviews, and ensures compliance with federal, state, and institutional regulations, in collaboration with

Qualifications

• Bachelor's degree or equivalent combination of training and experience from an accredited institution.
• 2–3 years of Higher Education experience (preferred).
• Demonstrated ability to train and mentor others (preferred).
• Strong communication and customer service skills.

Skills

Communication

Customer service

Critical thinking

Problem-solving

Mentoring

Education

Bachelor's degree

Job description

Position Summary

The Senior Financial Aid Counselor serves as a resource for resolving complex financial aid issues and provides advanced support to students, families, and frontline staff. This position works closely with leadership to research challenging cases, interpret regulations, and determine appropriate resolutions. The Senior Counselor administers the Emergency Loan Program, assists with Return to Title IV (R2T4) reviews, and helps ensure compliance with all applicable federal, state, and institutional regulations. The position works closely with the Senior Assistant Director for Counseling Services to support the onboarding, training, and mentorship of new and current frontline counselors. This is a student-facing role that requires strong communication, critical thinking, problem-solving, and customer service skills.

Minimum Qualifications

• Bachelor's degree; or equivalent combination of training and experience.
• All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Two (2) to three (3) years of Higher Education experience.
• Demonstrated ability to train and mentor others.
• Ability to work with employees to gain understanding of work standards, processes, and procedures.

Compensation & Benefits

Recruitment Range: $47,379 - $54,128

Full Time Equivalent: 1.000

Type of Appointment: Permanent

Open Until Filled: Yes