Financial Aid Coordinator II

ucf; Orlando (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

University of Central Florida is seeking a Financial Aid Coordinator II to lead and strengthen the administration of federal and private student loan programs. You will supervise staff, monitor complex loan processes, and collaborate with lenders, guarantors, and servicers to ensure accurate program administration.

The role requires experience with PeopleSoft Campus Solutions, strong analytical and communication skills, and the ability to interpret Title IV regulations while guiding students and

Qualifications

• Bachelor's degree and 2+ years of relevant experience, or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
• Experience with federal or private student loan programs in higher education financial aid
• Knowledge of Title IV and other applicable financial aid regulations

Responsibilities

• Supervises and coordinates staff responsible for the administration of federal and private student loan programs, ensuring accurate awarding, disbursement, reconciliation, and administration in compliance with requirements
• Monitors, analyzes, and resolves complex loan discrepancies, overawards, and related issues; develops and enhances processes and reports to support operations
• Collaborates with university partners, loan servicers, lenders, and external stakeholders to ensure accurate program administration
• Provides guidance to students and families regarding financial aid and loan programs, participates in outreach, training, testing, and staff development

Skills

Analytical skills

Interpersonal skills

Customer service

De-escalation skills

PeopleSoft experience

Regulatory knowledge

Education

Bachelor's degree

Master's degree

Tools

PeopleSoft Campus Solutions

Job description

Office of Student Financial Assistance:

The Office of Student Financial Assistance, a unit within Student Success and Well-Being (SSWB), is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity :

The Office of Student Financial Assistance is seeking a Financial Aid Coordinator II to lead and strengthen the administration of federal and private student loan programs. In this role, you will help ensure that critical loan processes operate accurately and efficiently while supporting the staff, systems, and partnerships that make those processes possible.

The Financial Aid Coordinator II will supervise and coordinate staff, monitor complex loan processes, resolve discrepancies and escalated issues, and collaborate with university departments, lenders, guarantors, and loan servicers. The position will also use PeopleSoft to develop reports, improve processes, support system testing and troubleshooting, and strengthen the administration of student loan programs. The ideal candidate combines financial aid expertise with sound judgment, a collaborative leadership style, and a commitment to student service. They will be comfortable interpreting regulations, identifying solutions to complex issues, guiding staff, and explaining financial aid requirements clearly to students and families.

Responsibilities:

• Supervises and coordinates staff responsible for the administration of federal and private student loan programs. Ensures the accurate awarding, disbursement, reconciliation, and administration of student loans in compliance with federal, state, institutional, and program requirements.


• Monitors, analyzes, and resolves complex loan discrepancies, overawards, overpayments, and related issues. Develops and enhances financial aid processes, reports, reconciliation procedures, and PeopleSoft functionality to support operational effectiveness.


• Collaborates with university partners, loan servicers, lenders, and other external stakeholders to ensure accurate program administration.


• Provides guidance to students and families regarding financial aid and student loan programs and requirements. Participates in outreach, training, system testing, professional development, and other duties as assigned.

Minimum Qualifications :

Bachelor's and 2+ years of relevant experience or Masters degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)

Preferred Qualifications :

• 2+ years of experience administering federal or private student loan programs in a higher education financial aid environment.


• Experience with loan awarding, disbursement, reconciliation, adjustments, and discrepancy resolution.


• Knowledge of Title IV and other applicable financial aid regulations.


• Experience supervising staff, leading a functional area, or coordinating the work of others.


• Experience using PeopleSoft Campus Solutions or a comparable student information system for financial aid processing, reporting, testing, or troubleshooting.


• Strong analytical, interpersonal, customer service, and de-escalation skills, with the ability to communicate effectively with students, families, colleagues, and external partners.

Special Instructions to the Applicants:

New hires selected for this position at the University of Central Florida can expect to be offered the base hourly amount of $21.55 ($45,000 annually) for the role. Compensation is determined in alignment with UCF's pay structure and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next‑generation public research university and Forbes‑ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

Benefit packages, including Medical, Dental, Vision,