Financial Aid Coordinator I

ucf; Orlando (FL); On-site; USD 36,000 - 44,000; Full time

Job summary

The University of Central Florida's Office of Student Financial Assistance in Orlando is seeking a Financial Aid Coordinator I to join our team. You will oversee student loan programs and assist students and families with eligibility, applications, and aid requirements.

The role focuses on understanding federal, state, and institutional regulations, becoming SME in the unit, and ensuring accurate packaging, verification, and compliance.

Qualifications

• Bachelor's degree and 0+ years of relevant experience, or a Master's degree.
• Preferred 1–2 years in administrative or student-facing roles in higher education.
• Understanding of financial aid requirements and processes.
• Basic computer proficiency and accurate typing.

Responsibilities

• Counsel students and families on financial aid options and eligibility.
• Respond to inquiries via email, in-person, referrals, and virtual.
• Monitor SAP and advise on maintaining aid eligibility.
• Review and resolve discrepancies in student records.
• Assist in awarding and packaging financial aid.
• Process scholarship packaging and loan processing.
• Update aid packages for changes in eligibility.
• Ensure compliance with Title IV and related regulations.
• Participate in trainings and workshops.
• Contribute to projects to improve aid processing.

Skills

Counseling

Student advising

Documentation

Compliance knowledge

Communication

Education

Bachelor's degree

Master's degree

Tools

Basic computer proficiency

Typing skills

Job description

SSWB-Office of Student Financial Assistance:

The Office of Student Financial Assistance, a unit within Student Success and Well-Being (SSWB), is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity :

UCF's Office of Student Financial Assistance is seeking a Financial Aid Coordinator I to join our team! The Financial Aid Coordinator oversees student loan programs in support the effective administration of student financial aid programs, assisting students and families with understanding financial aid eligibility, application processes, and the requirements for receiving aid. The ideal candidate will bring an understanding of federal, state, and institutional financial aid regulations and policies, as well as a commitment to student success. The Financial Aid Coordinator I will develop proficiency across all areas of financial aid administration, with a focus on becoming a subject matter expert (SME) in their assigned unit within the financial aid office.

Responsibilities:

• Provide counseling to students and families to discuss available financial aid options, eligibility, and required documentation; provide timely responses to student inquiries by email, in-person, referrals, and virtually.
• Monitor student files for Satisfactory Academic Progress (SAP) and advise students on the requirements for maintaining aid eligibility; assist students in understanding the implications of enrollment changes (e.g., dropping classes, full-time vs. part-time status) on their financial aid.
• Review and resolve discrepancies in student records and complete verification processes for selected applicants; assist in awarding and packaging financial aid, considering student eligibility and available institutional resources.
• Process scholarship packaging and reconciliation processes to include Foundation, departmental, recruitment, and external/private scholarships; process loan processing and reconciliation for federal and private loans.
• Process adjustments to aid packages based on changes in eligibility or special circumstances, ensuring accuracy and timely updates to student accounts; maintain knowledge of all relevant federal, state, and institutional regulations and procedures related to financial aid.
• Ensure compliance with federal and state financial aid regulations, including Title IV programs, by regularly updating files and records.
• Represent Student Financial Assistance in outreach efforts, presentations, and workshops to educate current and prospective students about financial aid processes and resources.
• Participate in training sessions, webinars, and workshops to stay updated on new federal and state regulations and financial aid policies.
• Contribute to office projects and initiatives aimed at improving efficiencies in aid processing and enhancing student services; perform other duties as assigned.

Minimum Qualifications :

Bachelor's and 0+ years of relevant experience or Masters Degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications :

• 1-2 years of experience in administrative or student-facing roles within higher education or similar environments.
• Skilled in providing guidance and advising students on financial processes.
• Understanding of basic financial aid program requirements and processes.
• Basic computer proficiency, including accurate and efficient typing skills.

Special Instructions to the Applicants:

New hires selected for this position at the University of Central Florida can expect to be offered the base hourly amount of $19.16 ($40,000 annually) for the role. All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences