Financial Aid Concierge

Universal Technical Institute, Inc.; Mooresville (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Tuition Waiver after 6 months for you&

Paid Training

Paid Time Off

Retirement Matching 50% on first 6%

Paid Parental Leave 4 weeks

Health, vision, dental

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute in Mooresville is seeking a Financial Aid Coordinator to support the Financial Aid department with hands-on administrative and front-desk duties, FAFSA assistance, and data entry across multiple systems.

This role requires strong organization, clear communication, and a service‑oriented approach to help students and families while coordinating with other departments for timely, accurate processing.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Previous multi-line telephone experience is a plus.
• Excellent organizational skills and attention to detail required.
• Strong verbal and written communication skills.
• Excellent interpersonal skills required.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Monitor student traffic for the Financial Aid Department.
• Answer busy multi-line phone system in a professional manner.
• Check in new enrollments and create files for them.
• Enter data from FAFSAs and other information when presented.
• Other duties as assigned.

Skills

Customer service

Organization

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Universal Technical Institute in Mooresville is seeking a Financial Aid Coordinator to support the Financial Aid department with hands-on administrative and front-desk duties, FAFSA assistance, and data entry across multiple systems.

This role requires strong organization, clear communication, and a service‑oriented approach to help students and families while coordinating with other departments for timely, accurate processing.