Student Financial Aid Advisor — Access & Enrollment Support

Universal Technical Institute, Inc.; Portland (OR); Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Competitive Insurance

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

Universal Technical Institute, Inc. seeks a Financial Aid Advisor to guide students through the financial aid process, ensuring accurate, regulatory-compliant aid delivery and removing barriers to enrollment and persistence.

The role manages an assigned student portfolio, provides timely education and follow-up, and collaborates with Admissions, Student Services, Education, Employment Services, and Accounting to support starts and graduation.

Qualifications

• High School diploma or GED required.
• Associates degree in business, accounting, or related field preferred.
• 3 years in customer service or sales preferred.
• 2 years Financial Aid experience preferred.

Responsibilities

• Guide students from initial contact through ongoing support, helping them secure financial aid and submit all required documentation.
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time.
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school.
• Communicate the Company's value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement.
• Administer student financial aid accurately and promptly in accordance with federal and state regulations.
• Guide students and their influencers through the financial aid process by explaining required steps and clarifying their current status.
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges.
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction.
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones.
• Manage an assigned portfolio of students using established tools and processes
• Partner with Admissions Representatives and future students to assess individual circumstances and indicators, determine the likelihood of starting school, and project upcoming starts accurately
• Collaborate with stakeholders to assess current student circumstances and indicators; Assist with determining the likelihood of continuing education and graduating
• Other duties as assigned

Skills

Customer service

Sales experience

Communication skills

Data entry

Microsoft Word

Excel

Education

High School diploma or GED

Associates degree in business or accounting

Job description

Universal Technical Institute, Inc. seeks a Financial Aid Advisor to guide students through the financial aid process, ensuring accurate, regulatory-compliant aid delivery and removing barriers to enrollment and persistence.

The role manages an assigned student portfolio, provides timely education and follow-up, and collaborates with Admissions, Student Services, Education, Employment Services, and Accounting to support starts and graduation.