Collections Representative

PeopleShare by PROMAN; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

PeopleShare by PROMAN is seeking an experienced Collections Representative in Philadelphia, PA to contact borrowers and co-makers about delinquent accounts, negotiate payment plans, and maintain accurate records in compliance with company policies.

The role requires 2–3 years of collections experience, strong Excel skills, and the ability to explain credit terms to students. The schedule includes evenings and one or two Saturdays per month based on shift rotations.

Qualifications

• 2–3 years of recent third-party collections experience required
• Ability to read, interpret, and explain financial documents related to delinquency collections
• Proficiency in Microsoft Excel (Excel assessment required)

Responsibilities

• Contact students and co-makers by telephone to determine reasons for delinquent payments and secure payment arrangements
• Explain the terms and conditions of credit agreements and supporting documents to students and co-makers
• Document customer financial information and collection activities accurately
• Maintain and update collection systems with action codes, payment commitments, and collection outcomes

Skills

Collections experience

Communication skills

Tools

Microsoft Excel

Job description

We are seeking an experienced Collections Representative to join our team in Philadelphia, PA. This position is responsible for contacting borrowers and co-makers regarding delinquent accounts, negotiating payment arrangements, maintaining detailed collection records, and ensuring compliance with company policies and collection procedures.

Collections Representative Job Details:

Pay: $17.50/hour

Schedule:

• Monday: 1:00pm - 9:00pm
• Tuesday - Thursday: 8:00am - 4:00pm
• Friday: 8:00am - 3:00pm
• Two Saturdays per Month: 8:00am - 12:00pm

Collections Representative Job Description:

Contact students and co-makers by telephone to determine reasons for delinquent payments and secure payment arrangements.

Explain the terms and conditions of credit agreements and supporting documents to students and co-makers.

Document customer financial information and collection activities accurately.

Maintain and update collection systems with action codes, payment commitments, and collection outcomes.

Collections Representative Job Requirements:

2-3 years of recent third-party collections experience required

Ability to read, interpret, and explain financial aid documents and related correspondence

Proficiency in Microsoft Excel (Excel assessment required)

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.