Financial Services Assistant

Columbia College; Barony (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Columbia College is seeking a Financial Services Assistant to support the Financial Aid team and manage data for the aid process. You will greet students and families, coordinate office logistics, and help run daily operations in a fast-paced, service-driven office.

The role is the first point of contact, requiring professionalism, organization, and collaboration with students, families, and staff. A bachelor’s degree is required; prior college financial aid experience is preferred.

Qualifications

• Bachelor’s degree required.
• Prior administrative experience in a college or financial aid setting preferred.
• Experience with student data systems is a plus.

Responsibilities

• File & Data Management: Review, record and upload documents for aid awarding and disbursement.
• Student & Visitor Support: Greet and assist students, parents, and visitors with professionalism.
• Communication: Answer phones, respond to inquiries, and direct calls to staff.
• Office Operations: Distribute mail, supervise student workers, assist with office supplies and inventory.
• Event & Communication Coordination: Plan Financial Aid events and move-in communications.
• Maintain reception area and contribute to a welcoming environment.

Skills

Customer service

Data management

Communication

Team collaboration

Education

Bachelor's degree

Tools

EdConnect

PowerFAIDS

Jenzabar

ELM

FSA Online

Job description

Position Summary:The Financial Services Assistant role supports the Financial Aid team by being a student-focused professional who is dependable, friendly, organized. This key role supports students and families through the financial aid process by managing data, coordinating office logistics, and ensuring smooth daily operations. As the first point of contact for many students, the Financial Services Assistant helps create a welcoming environment in a fast-paced, service-driven office.Duties and Responsibilities:As the Financial Services Assistant, your responsibilities will include:File & Data ManagementReview, record and upload documents submitted by students throughout the aid award year as required for student aid awarding and disbursementManage incoming and outgoing documentation to internal and external constituents of the collegeStudent & Visitor SupportGreet and assist students, parents, and visitors with professionalism and careAnswer incoming phone calls, respond to general inquiries, and direct calls to appropriate staffKeep the reception area tidy, welcoming, and well-organizedManage departmental emailsEvent & Communication CoordinationPlan and coordinate Financial Aid and College wide events such as Financial Aid Awareness Day and semester move inManage financial aid literature and ensure students are informed of new informationOffice OperationsDistribute incoming mail and documents to the correct personnel.Supervise student workers and support a smooth office workflowAssist with office supplies, inventory, and special projects as assignedQualifications & SkillsEducation & ExperienceBachelor’s degree requiredPrior administrative experience in a college or financial aid setting is preferredTechnical SkillsStrong computer skills are essentialKnowledge of EdConnect, PowerFAIDS, Jenzabar, ELM, and FSA Online is preferredInterpersonal SkillsExceptional people skills and a customer-service mindsetAbility to communicate effectively and work collaboratively with students, families, and staffManagement reserves the right to modify or add responsibilities as necessary to meet institutional needs.Columbia College is an Equal Opportunity Employer (EOE)