Financial Aid Assistant

Schoolcraft College; Livonia (MI); On-site; USD 29,000 - 45,000; Full time

Job summary

Schoolcraft College in Livonia, MI seeks a Financial Aid Assistant to support students through the financial aid process on campus; hours are flexible.

The position involves assisting walk-in customers and answering phone calls, handling mail and student forms, and participating in outreach events, with a 25-hour work week and a pay range of $20.80–$32.41 per hour.

Qualifications

• Three years of customer service experience.
• General clerical skills including math, filing, proofreading, typing, spelling and data entry.
• Ability to operate office equipment and use Microsoft Word and Excel.
• Ability to work with diverse populations.

Responsibilities

• Assists walk-in customers with general questions and/or financial aid application process.
• Answers and handles incoming phone calls, emails, faxes and digital messaging.
• Assists in financial aid events and student outreach.
• Retrieve, intake, and image incoming mail and student forms.
• Performs other related duties as assigned.

Skills

Customer service

Clerical skills

Diversity experience

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Under general supervision, the Financial Aid Assistant will assist students with the Financial Aid application process and provide support services for financial aid applicants via telephone and walk in customers. This is an on campus position, hours may be flexible.
Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals.

Required Qualifications

• Three (3) years customer service experience.
• General clerical skills including accuracy in basic math, filing, proofreading, typing, spelling and data entry.
• Ability to understand and operate appropriate office equipment, including personal computers and working knowledge with Microsoft Word and Excel.
• Ability to work with diverse populations.

Preferred Qualifications

Physical Demands

Schoolcraft College is committed to creating an inclusive environment and strongly encourages applications from veterans, individuals with varying gender identities, abilities, and from underrepresented populations. Schoolcraft College is an AA/ EEO Employer.

• In-Person: This position may require the employee to be onsite at Schoolcraft College.
• Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands: The physical demands described here are representative of those must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may involve moving objects of up to 10 lbs., and on occasion, up to 20 lbs.
• Noise Level: The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Hours

Work Hours 25 hours per week

Salary Pay range is $20.80-$32.41 per hour

Job Duties

Job Duty Name

Job Duty Name 1

Description of Job Duty

Assists walk-in customers with general questions and/or financial aid application process.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty Name 2

Description of Job Duty

Answers and handles incoming phone calls, emails, faxes and digital messaging.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty Name 3

Description of Job Duty

Assists in financial aid events and student outreach.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty Name 4

Description of Job Duty

Retrieve, intake, and image incoming mail and student forms.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty Name 5

Description of Job Duty

Performs other related duties as assigned.

Essential Duty? Yes

Percentage Of Time