Financial Aid Advisor: Student Success Coach

Universal Technical Institute, Inc.; Bloomfield (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver: After 6 months for you

Paid Time Off

Retirement Matching

Paid Parental Leave

Health Insurance

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute, Inc. is seeking a Financial Aid Advisor to guide students and influencers through the financial aid process and resolve funding barriers that affect enrollment and persistence.

The role administers aid accurately, educates on borrower rights and FAFSA, and partners across departments to support starts, persistence, and graduation. A strong emphasis on timely communication and customer service is essential.

Qualifications

• High School diploma or GED is required.
• Associates degree in business, accounting or related field is preferred.
• Three years customer service or sales experience is preferred.
• Two years Financial Aid experience is preferred.
• Must not be in default on Federal Student Loans and must remain in good standing while employed.

Responsibilities

• Guide students from initial contact through ongoing support, helping them secure financial aid and submit all required documentation.
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time.
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school.
• Communicate the Company’s value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement.
• Administer student financial aid accurately and promptly in accordance with federal and state regulations.
• Guide students and their influencers through the financial aid process by explaining required steps and clarifying their current status.
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges.
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction.
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones.
• Manage an assigned portfolio of students using established tools and processes.
• Partner with Admissions Representatives and future students to assess individual circumstances and indicators, determine the likelihood of starting school, and project upcoming starts accurately.
• Collaborate with stakeholders to assess current student circumstances and indicators; Assist with determining the likelihood of continuing education and graduating.
• Other duties as assigned

Skills

Customer service

Communication

Data entry

Microsoft Word

Excel

Education

High School diploma or GED (required)

Associates degree in business or related field (preferred)

Three years customer service or sales experience (preferred)

Two years Financial Aid experience (preferred)

Must not be in default on Federal Student Loans (required)

Tools

Microsoft Word

Excel

Job description

Universal Technical Institute, Inc. is seeking a Financial Aid Advisor to guide students and influencers through the financial aid process and resolve funding barriers that affect enrollment and persistence.

The role administers aid accurately, educates on borrower rights and FAFSA, and partners across departments to support starts, persistence, and graduation. A strong emphasis on timely communication and customer service is essential.