Financial Aid Advisor - Help Students Start & Persist

Universal Technical Institute, Inc.; Mooresville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Paid Time Off

Retirement matching

Parental leave

Job summary

Universal Technical Institute, Inc. is seeking a Financial Aid Advisor in Mooresville, NC to guide students through the financial aid process and resolve funding barriers.

You will administer aid in accordance with regulations while supporting enrollment, persistence, and overall student satisfaction. The role requires strong customer service, clear communication, and teamwork with Admissions and other departments to optimize show rates and student outcomes.

Qualifications

• High School diploma or GED (required).
• Associates degree in business, accounting or related field (preferred).
• Three (3) years of experience in customer service or sales (preferred).
• Two (2) years Financial Aid experience (preferred).
• Must not be in default on any Federal Student Loans and must remain in good standing while employed (required).

Responsibilities

• Guide students from initial contact through ongoing support, helping them secure financial aid and other funding and submit all required documentation.
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time.
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school.
• Communicate the Company’s value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement.
• Administer student financial aid accurately and promptly in accordance with federal and state regulations.
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges.
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction.
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones.
• Manage an assigned portfolio of students using established tools and processes.

Skills

Core job functions

Customer service

Communication

Team collaboration

Education

High School diploma or GED

Associate degree (preferred)

Financial aid experience (preferred)

Tools

Microsoft Word

Excel

Job description

Universal Technical Institute, Inc. is seeking a Financial Aid Advisor in Mooresville, NC to guide students through the financial aid process and resolve funding barriers.

You will administer aid in accordance with regulations while supporting enrollment, persistence, and overall student satisfaction. The role requires strong customer service, clear communication, and teamwork with Admissions and other departments to optimize show rates and student outcomes.