Finance & Operations Support Analyst

Julius Silvert; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Julius Silvert, a premier specialty food distributor, seeks an F&O Support Analyst to provide frontline and functional support for the Microsoft Dynamics 365 Finance & Operations system. You will partner with finance, warehouse, and operations to troubleshoot issues and guide users through system processes.

Responsibilities include triage of errors, onboarding and training, and collaboration with senior developers during upgrades. This is a 100% onsite role in Philadelphia, PA.

Qualifications

• 2+ years of ERP support experience in Finance & Operations.
• Strong understanding of supply chain, inventory, and basic accounting.
• Ability to translate technical concepts to non-technical staff.

Responsibilities

• Provide Tier 1 and Tier 2 support for the F&O ERP system.
• Troubleshoot errors, workflow bottlenecks, and data discrepancies.
• Assist onboarding and training of new employees on F&O features.
• Liaise between operations and developers/DBA teams for complex bugs.
• Monitor performance and assist testing during upgrades or new modules.
• Support IT and operations in a dynamic warehouse environment.

Skills

ERP concepts

Inventory management

Problem-solving

User training

Tools

Microsoft Dynamics 365 F&O

Job description

Job Details

Job Location: PHILADELPHIA, PA 19124

Company: Julius Silvert

Location: Philadelphia, PA (100% Onsite)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break)

About Us

In business since 1915, Julius Silvert is a premier specialty food distributor serving top chefs, restaurants, and culinary institutions across the Northeast and Mid-Atlantic. We rely on state-of-the-art technology, logistics, and enterprise systems to ensure our exceptional ingredients are delivered fresh and on time. We are looking for a dedicated F&O Support Analyst to help maintain and optimize the vital systems that keep our business moving.

Role: Overview

The F&O (Finance & Operations) Support Analyst serves as the primary technical and functional support contact for our ERP system (Microsoft Dynamics 365 F&O / Enterprise systems). You will work closely with our finance, warehouse, and operations teams to troubleshoot issues, guide users through system processes, and ensure our distribution workflows run smoothly.

Key Responsibilities

• Provide tier 1 and tier 2 functional support to end-users utilizing the Finance and Operations ERP system.


• Troubleshoot system errors, workflow bottlenecks, and data discrepancies within inventory, order management, and financial modules.


• Assist in onboarding and training new employees on core F&O system functionality and best practices.


• Act as a liaison between the operations team and senior developers/system administrators to elevate complex technical bugs.


• Monitor system performance and assist with testing during system upgrades or new module rollouts.


• Perform additional IT and operational duties as needed to support a dynamic warehouse and distribution environment.

QualificationsQualifications

• 2+ years of experience supporting ERP systems, specifically Finance & Operations (Microsoft Dynamics 365 F&O preferred).


• Strong understanding of supply chain, inventory management, and basic accounting/finance principles.


• Excellent problem-solving skills and the ability to translate technical concepts to non-technical warehouse and office staff.


• Ability to thrive in a fast-paced, high-volume distribution environment.