Digital Banking Support Analyst

Socket.dev; City of Corning (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) contributions

Health/dental/vision plans

Educational assistance

Job summary

First Heritage Federal Credit Union is seeking a Digital Services Specialist I to support staff and members with daily operations, deposit processing, and member records maintenance.

Responsibilities include end user support, remote deposit item processing, ACH work, and wire/IRA tasks in core systems like Episys and Meridian Link. This entry role emphasizes accuracy, teamwork, and friendly service within a community-focused credit union.

Qualifications

• Six months to two years of similar or related experience.
• High school diploma or GED required.
• Courtesy and tact are essential for customer interactions.
• Ability to work extended hours and travel as needed.

Responsibilities

• Provide end user support to staff and members; open help desk tickets.
• Process and balance remote deposit items as scheduled.
• Research and process ACH postings, NOC’s, and origination requests.
• Assist in wire processing and IRA management within core systems.

Skills

Help desk

Member support

Data entry

ACH processing

Education

High school diploma or GED

Tools

Meridian Link

Episys Core

Ascensus

Synergy

Image Center

Chex Systems

Job description

First Heritage Federal Credit Union is seeking a Digital Services Specialist I to support staff and members with daily operations, deposit processing, and member records maintenance.

Responsibilities include end user support, remote deposit item processing, ACH work, and wire/IRA tasks in core systems like Episys and Meridian Link. This entry role emphasizes accuracy, teamwork, and friendly service within a community-focused credit union.