Electronic Services Specialist: ACH & Card Ops

LBS Financial Credit Union; Westminster (CA); On-site; USD 30,940 - 33,847; Full time

Benefits offered by this job

Medical benefits

3 weeks PTO

Sick time

401(k) and Roth

Job summary

LBS Financial Credit Union in Westminster, CA is seeking an Electronic Services Representative I to provide back office support and member service. The role involves processing ACH items, fraud monitoring, card portfolio management, and regulatory-compliant operations.

The position emphasizes accurate processing, collaboration with team members and financial partners, and adherence to NACHA and Regulation E/Z guidelines. Regular hours are Mon–Fri with occasional weekend needs.

Qualifications

• High School diploma or equivalent.
• At least 3 years processing ACH and/or card disputes/fraud chargebacks; AAP beneficial.
• Extensive knowledge of NACHA, Green Book and Regulation E/Z; basic Regulation CC beneficial.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office: Excel, Word, Outlook.

Responsibilities

• Provide back office operations, including ACH processing, exceptions, returns and payroll distributions.
• Manage ATM, debit and credit card portfolios; monitor fraud; reconcile with Network and Host; GL posting.
• Process ATM adjustments and daily/monthly reconciliations; GL posting and management.
• Handle Share Draft processing, exceptions and reconciliation; ensure compliance and controls.
• Mentor teammates; resolve workflow issues; ensure duties meet regulatory guidelines.
• Access internal/external applications to maintain Member account transactions; support Members.

Skills

Regulatory knowledge

ACH processing

Card disputes and fraud

NACHA compliance

Regulation E/Z knowledge

Communication skills

MS Office

Education

High School diploma

AAP beneficial

Tools

Excel

Word

Outlook

Job description

LBS Financial Credit Union in Westminster, CA is seeking an Electronic Services Representative I to provide back office support and member service. The role involves processing ACH items, fraud monitoring, card portfolio management, and regulatory-compliant operations.

The position emphasizes accurate processing, collaboration with team members and financial partners, and adherence to NACHA and Regulation E/Z guidelines. Regular hours are Mon–Fri with occasional weekend needs.